On this page, exhibitors find information, details and support regarding important topics and frequently asked questions. The FAQ is structured as follows:
The Exhibitor Cockpit is a password-protected online platform that helps companies organize their participation. Here, exhibitors can register for one of our exhibitions, manage their ticketing, customize their entry in the exhibitor directory and discover various marketing opportunities.
Make sure that you are using the correct platform and log in with your existing credentials.
If you can no longer remember your password, use the “Forgot Password” function to reset it. If you do not receive an e-mail with which you can reset your password, please check your SPAM folder in addition to your inbox to be on the safe side.
If you are unsure, you can perform a cross-check by registering a profile with your contact details.
You will then receive an e-mail asking you to confirm your e-mail address in order to activate your user account.
If you do not receive any of the above-mentioned e-mails or have technical problems with the implementation, please contact us at
TheSmarterE@fwtm.de.
. We will take care of your request as quickly as possible.
Please note that only the main contact person has access to the exhibitor data. This information can be found on page 3 of the application confirmation.
Please check whether you are the current main contact person for your company. You will find this information on page 3 of your application confirmation. If this is the case, please check if you have received the approval from all main and co-exhibitors that you’re managing. If you still don't have access, please contact us at TheSmarterE@fwtm.de.
No, only the person who was registered as contact person has access (as specified in your application). If you wish to change your contact person, please contact TheSmarterE@fwtm.de. .
Please inform us of the desired change in writing at TheSmarterE@fwtm.de. . As soon as we have changed the contact person within our system, only this person will have access to the respective Exhibitor Cockpit .
Please note: The new contact person must register once as a new user and assign their own password. If they have already registered, simply log in.
Yes, you can create these accounts yourself in the Exhibitor Cockpit . After logging in, select the “Start” field next to your main exhibitor in the exhibitor editing area. If necessary, close the checklist first. You will find the quick link “co-exhibitor access” in the menu bar of your overview. You will be guided through the entire process. After successful creation you will receive a confirmation by e-mail.
The number of free exhibitor tickets is based on your booth space.
Any additional exhibitor tickets will be charged separately (price available within the Exhibitor Cockpit)
Please note that orders can only be placed once the stand rental invoice has been settled.
Proceed as follows to order:
No, you don’t need a ticket for the set-up and dismantling.
No, the exhibitor ticket is personal and non-transferable. You must cancel the affected exhibitor ticket in your Exhibitor Cockpit and then register a new ticket (see “Where can I register exhibitor tickets?”).
You can order admission vouchers for your customers in the Exhibitor Cockpit under the option "Vouchers"
You can invite your customers to visit The smarter E Europe. This is done via the
Exhibitor Cockpit
. Log in here and click on "Start" after your exhibitor name. Several options will appear, please select "Vouchers" or use the search function.
You will find a detailed description under "How do I order admission vouchers for my customers?". Your customers will receive a registration code or link from you, which they can use to register their free voucher. You will only be charged for redeemed vouchers (price can be viewed in the Exhibitor Cockpit). 50 redeemed vouchers are free of charge per exhibitor, a maximum of 200 vouchers will be charged (this number varies depending on membership status).
If you have already received the order confirmation for your vouchers, but cannot find the voucher codes please follow the steps below:
No, the exhibitor ticket only gives you access to exhibitions of The smarter E Europe (Wednesday and Thursday from 7 am to 7 pm, Friday until 6 pm).
The number of free VIP tickets is based on your membership status and your booth size. You can find the number of free exhibitor tickets granted to you via the Order Center in the Exhibitor Cockpit under “Tickets & Vouchers”, where you can also directly invite your VIP guests. VIP ticket are not for sale. If you have any questions, please contact Gaby Kubitza:
Operations Manager The smarter E Europe
| Phone | +49 7231 58598-10 |
| Fax | +49 7231 58598-28 |
| kubitza@solarpromotion.com |
The VIP ticket includes free access to the exhibition on all three exhibition days, the use of airport shuttles from and to Munich airport, one free use of the on-site coatcheck, as well as free access to the Bavaria Lounge at the West Entrance, first floor.
The entrance vouchers ordered by you will be invoiced with the final invoice after the exhibition.
Please note that no matter how many vouchers you order, you will always receive an order confirmation by e-mail. This order confirmation will always show an order amount of €0. The invoice will only be issued after the exhibition on the basis of the tickets purchased.
Please note the following principles for the invoicing of vouchers:
Redeemed vouchers will be invoiced to you after the exhibition at €9.00 each plus VAT, whereby for non-members and members the first 50 REDEEMED VOUCHERS are FREE OF CHARGE and we charge a maximum of 200 redeemed vouchers per exhibitor.
For special cases depending on membership status, please refer to the services listed in the Exhibitor Cockpit .
From the first day of the exhibition or the first access by scanning the QR code you will receive your exhibitor ticket (badge).
You can check your booked exhibitor tickets and entry vouchers via the Order Center in the Exhibitor Cockpit under “Tickets & Vouchers”. You can find a detailed description of how to proceed under “How do I order entry vouchers for my customers?”.
The ticket cannot be cancelled. Please note the applicable terms and conditions .
Please log in to the Exhibitor Cockpit . Click on the "Start button behind your exhibitor. At the top of the page you will find the quick link “Company profile” (alternatively possible via the Checklist). By clicking on the pencil next to your company name or contact details, you can edit them on the right-hand side. You also have the option of adding a customised company presentation including images.
You can also download a QR code containing a link to your company’s entry in the exhibitor list to embed it into your communication.
You have the option to publish your logo in the exhibitor list and/or in our event guide (a printed exhibitor list with floor plan), subject to a fee.
Logos are usually depicted in a square vector. All formats listed here must depict the full logo, without margins. The following minimal requirements need to be met by your image file:
Please be aware that we only accept logos in the colour spectrum RGB.
You can find the services in your Checklist of the Exhibitor Cockpit . Some of these booking options include:
You will receive your ticket from the first day of the exhibition or the first time you enter by scanning the QR code on your exhibitor ticket.
The company Adventics offers our exhibitors a lead tracking system for efficient documentation/lead tracking of conversations at the booth. The booking of the different services is possible via our order center within the Exhibitor Cockpit .
You can pick up your ordered Scan2Lead devices on site at the East Entrance, room MEO.02.
You can order parking spaces for cars and trucks in the Exhibitor Shop of Messe München . Invoicing will take place with the final invoice from Messe München. Please direct all queries regarding parking permits to: APCOA Parking Deutschland GmbH , Tel. +49 89 949 281 30. The invoice will come with your final invoicing from Messe München.
Messe München offers its exhibitors, their booth builders and forwarding agents the possibility to reserve a time frame for their delivery and collection via the logistics control system FairLog. Please note that this service can only be booked for vehicles that are longer than 8 meters in total. Reserve your parking lots at https://messe-muenchen.fairlogportal.com .
The deadline for most of the technical orders is six weeks at the latest before the set-up officially begins. While orders will still be possible after that date, you may have to expect a surcharge for late booking. If you have any questions, you can find the contact details of the service providers within the Exhibitor Shop of Messe München .
The submission deadline for booth constructions requiring approval is six weeks at the latest before the set-up officially begins. Please submit your plans to the Technical Exhibition Services (Technischer Ausstellerservice, TAS2) of Messe München (Tel. +49 89 9492 2068, tas2@messe-muenchen.de )
Yes, deliveries with your own passenger car are generally allowed, but please note that in case of a high congestion, the passenger car entry will be stopped. When you enter the exhibition grounds, you will need to pay a deposit of 100 €.
You are free to choose any booth builder. You can find contact details for our booth building partners in the Service Manual .
You can find information on this in the Service Manual under “Further Information".
If you are not personally available to receive deliveries, they will be stored by the shipping companies subject to charge. Please notify the shipping company about this. You can find information on this in the Service Manual under “Further Information".
You can find more information about the Outdoor Area in the Service Manual under "Further Information".
From April 2025, our traffic guide will be available in the Service Manual . This guide contains information on all vehicle access points, times and any further important information on set-up and dismantling (“Logistics and Security”).
No tickets are required during the set-up and dismantling periods.
You will find the furniture you need for your booth in the Exhibitor Shop of Messe München .
No, this is not possible.
You will find all further information on the entry regulations for dismantling in the Messe München Traffic Guide.
The traffic guide will be available on the website from April 2025. Please direct your questions to:
vs@messe-muenchen.de
In the Exhbitor Shop of Messe München you will find the order forms for the various catering providers.
The technical floor plans are available from Messe München's Technical Exhibition Services:
Tel: +49 89 9492 2068 or via email:
tas2@messe-muenchen.de
Please note: The duration of the approval process directly depends on how well-prepared the documents are and whether they are submitted on time.
Basically, there are 2 instances in charge for the approval. The first one is the technical exhibitor service of the Messe München (
tas2@messe-muenchen.de
), to check the accordance with the guidelines and just in case the determination of a sprinkler system.
As soon as this part is finished, the static calculation and plans will be sent to the static engineer in charge, to check. This will last about 1-2 weeks, if we get proper documents.
For further information or help, please do not hesitate to contact the exhibitor service directly.
You can find an overview of all the companies that could potentially send you an invoice on page 9 of our Checklist .
Before the exhibition, you will receive an invoice from Freiburg Wirtschaft Touristik & Messe GmbH & Co. KG stating the booth rental fee and other fees, if any, for additional set-up days, container slots and sponsorships. After the exhibition, you will receive an invoice for ancillary costs, such as conference or meeting room rental, exhibitor tickets and other services you ordered in the Exhibitor Cockpit.
You will receive an invoice for all services including electricity and water installations, suspensions, parking tickets, etc. after the exhibition from Messe München GmbH.
Your respective service providers will send the invoices for booth construction, equipment, catering etc.
You will receive the invoice for your booth rental about two weeks after you were sent the booth placement.
To change your billing address, please send an email with your inquiry and your new address to TheSmarterE@fwtm.de. Please note that if you want to change your billing address after invoicing, you will be charged a processing fee of 175 € per change and per bill.
A PO number is an internal order number that you may need for your internal accounting/allocation. If you need one, please use the Cost Calculator to receive all costs.
Yes, you have to pay. Booth locations are assigned once all the exhibitors’ details and wishes have been thoroughly checked. Discrepancies between the assigned location and your specifications arise from the total demand and our actual options. If you are unsatisfied with your booth’s location, we are happy to check for alternatives.
The cancellation fee depends on when we receive your (written) notification of the cancellation of a confirmed registration. Depending on the timeframe, the cancellation costs are between 10% to 100% of the booth rental fee. You can find a detailed scheme under item 8 of our General Terms and Conditions of Participation that you received with your application form.
You will receive an invoice from Messe München for all services you have ordered in the Exhibitor Shop of Messe München .
The rate depends on the booth type, registration date and membership status in our Membership Program. There are three categories: regular price, price for re-booking and the member rate. For more details, please see your registration.
Booth locations are assigned once all the exhibitors’ details and wishes have been thoroughly checked. Discrepancies between the assigned location and your specifications arise from the total demand and our actual options. But we are happy to check for alternatives in case you are unsatisfied with your booth location.
If you are unsatisfied with the assigned location, please get in touch with your contact (see contact details you received) and we will be happy to check for possible alternatives.
The booking of a sponsorship offers raises your point status in the Membership Program and therefore also affects your advantages. This includes a preferred location (depending on the status level). So it’s certainly worth booking a sponsorship. And what’s more, you increase your possibilities to get into contact with promising players before, during and after the exhibition!
You can find information on The smarter E Europe such as the exhibition site plan, the exhibition areas, a cost calculator, etc., on our Website , as well as a link to the Online Registration . I f you’re already registered, please see the Checklist for an overview of the most important steps to plan your exhibition attendance and to help you to prepare the attendance.
You are also welcome to contact our sales team:
| Phone | +49 7231 58598-299 |
| Fax | +49 7231 58598-28 |
| merz@solarpromotion.com |
2 hours before the opening of the exhibition and 1 hour after the exhibition closes:
7.00-19.00 | Wednesday
7.00-19.00 | Thursday
7.00-18.00 | Friday
An Exhibitor Ticket is required (for registration see Exhibitor Cockpit "Where can I register exhibitor tickets?").
Smaller quantities can be printed, copied and scanned (USB stick, A3 and A4) in the Plan 3 exhibition shop (Atirum in front of Hall B5). Larger quantities can be printed out at Atelier Gebhard in the Service Works East (East Entrance).
Report this at the security center in the West Entrance or by phone at +49 89 949 -24555
Plan 3 GmbH supplies exhibitors and stand builders with everything they need for their booths. In case you are still missing something for the perfect exhibition appearance, the PLAN 3 exhibition store is set up for you, located in the atrium in front of Hall B5. Here you will find everything from painting supplies, decoration and graphic materials, tools and souvenirs to food and catering equipment. Alternatively, a larger shopping center, the Riem Arkaden, is within walking distance of the West Entrance.
If there are still meeting and conference rooms available, they can be booked on site via the exhibitor office.
Please note, however, that in these cases it will only be possible to rent room equipment and make individual seating requests to a limited extent.
The first-aid service is always present at events - from set-up through the entire duration of the exhibition to dismantling. First-aid stations are located at the West and East entrances and in Hall C4 - depending on hall occupancy. Paramedics and doctors treat medical emergencies directly on site. If necessary, they will be supported by the public ambulance service.
Neumann&Müller GmbH & Co. KG offers this service line on the exhibition grounds, atrium in front of hall B1.